PROFESSIONAL SERVICES:

Job Title: Service Design Consultant

Department: Professional Services

Location: Foster City, CA

Company Description

newScale is the leader in IT Service Portfolio Management and Service Catalog software solutions, with more than one million users worldwide. newScale solutions enable IT organizations and outsourcers to define a portfolio of standardized services, manage service demand, automate service requests, streamline service delivery, and optimize service quality. With support across the full spectrum of end user, application, infrastructure, and business-oriented services, IT operations can provide an actionable IT Service Catalog for their internal customers

Overview

newScale, Inc. is looking for high-caliber management consultants who will deliver consulting services in project implementation and integration of the newScale suite of products within the customer’s IT framework. Responsibilities include, among others, leading customers through the design process for newScale’s out-of-the-box suite of products, interviewing subject matter experts to define service designs, transferring knowledge to customer and partner resources, configuring services in the newScale products, and helping manage customer relationships. The ideal candidate will have deep software consulting experience in customer facing development roles and process consulting experience.

This is an excellent opportunity for a candidate to join the Professional Services team in a rapidly growing pre-IPO company, which is a distinct leader in its market space. As a consultant, you will be involved in the design and implementation of technology-enabled solutions for Service Demand and Delivery.

Key Roles and Responsibilities

Own, lead, and manage all aspects of the service design process for assigned project deliverables.
Act as consultative lead in process and requirements ana