Help Desk Analyst

The Help Desk Analyst is responsible for monitoring and responding to requests from the corporate office and all remote locations regarding the organization's Information Technology systems. ÿ
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When customers contact the Help Desk, it is often because they are unable to complete their daily tasks. The ability to service these internal customers quickly and effectively so they can be productive again in the shortest amount of time is crucial. ÿ This will require working closely with infrastructure, database, and development teams.
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Successful candidates will partner with our internal customers to deliver Information Technology solutions and services that will help them to achieve their business objectives.
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The Help Desk Analyst will be also required to perform user administration functions and provide after hours on-call support on a weekly rotating basis.
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Position Requirements

Excellent customer serviceÿskills
Excellent organizational and time management skills
Strong business/technical oral and written communication skills
Demonstrated problem-solving skills
Ability to earn and maintain a high level of customer trust and confidence in the knowledge of and concern for customer needs.
A proven track record of managing multiple trouble ticket issues ensuring all issues are completed in a timely fashion, customer contact is made, and the issue is resolved to customer satisfaction.
Broad range of network and desktop knowledge, including experience in:

Windows XP Professional, Active Directory, MS Outlook, MS Office 2003, AD Administrative tools, VPN, Citrix, networking concepts

Click here to apply.