We are currently recruiting for this position.

To apply e-mail cover letter and CV to hr@tdt. com or fax to (386) 462-5365. Please include the job title in your cover letter.

Summary

Provides customers and end users with electronics hardware and software product technical support.

Essential Duties and Responsibilities

Customer Support Responsibilities

Provides written and verbal response via telephone and e-mail to customer inquiries regarding use of TDT software and hardware products. Communicates effectively with customers to help them understand how to install and use the products properly. Designs custom software application programs for customers as needed.
Handles requests for repair or replacement of customers’ equipment as needed. Process repairs by using established computerized RMA database system. Maintains technical support database and updates as needed.
Develop software for production testing of hardware.
Develops, writes, edits and updates product technical documents, including spec sheets, user’s manuals, and other related technical information. Produce applicable drawings, diagrams and charts to illustrate material and presents material for publication. Selects and writes appropriate software application examples to be incorporated into technical product manuals.
Communicates with TDT software program developers regarding bugs and revisions. Follow-up to ensure corrections are received, tested and problems resolved in a timely manner. Maintains and updates records and files of work, revisions, and program test results, as well as customer feedback regarding software. Carefully and consistently maintains, edits and updates all TDT software distributed to customers.

Sales Support Responsibilities

Attend scientific conferences representing TDT and its products.
Train sales staff in applications of