Program
Manager
Must
have 2+ years working in the wireless telecommunications or
Wireless data services industry.
Lead
a team of supervisors, trainers, Q/A personnel and support
staff top achieve departmental goals.
Manage
specific goals in the areas of performance, productivity,
quality and cost.
Manage
a process to ensure all commitments to the client are met
on schedule.
Bridge
the gaps in performance, productivity and customer satisfaction
at the agent and group level.
Identify
work/projects opportunities and implement innovative approaches,
which maximize efficiency to maintain high morale. Foster
an environment reflective of client's expectations.